Mark Thoms, Client Services Manager
Mr. Thoms is responsible for ensuring that all phases of the client renewal process are completed in a timely manner and that department goals are met. Mark provides guidance to the Insurance Specialists’ team in order to meet our clients’ needs and to provide a high-quality product. Mark achieves excellent client relationships through constant communication and precise attention to detail.
Before joining the Spofford Group Client Services team, Mark was the Financial Control Group Manager at Boston Financial Data Services. There he directed groups responsible for reconciliation and monitoring of incoming and outgoing monies in excess of $1 billion daily. Mark worked closely with clients to implement process improvements to improve customer satisfaction.
Mark attended UMass Dartmouth, and earned his BS degree in Accounting. He is currently the Treasurer of Curran and Lynch Golf League, and enjoys coaching several baseball and basketball teams in his spare time.